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Fastest by a distance. Tap the button in the corner of any page. Median first reply is under fifteen minutes, day or night.
One desk, staffed around the clock from London. No ticket queue that swallows messages, no automated phone tree.
Every route below lands with the same small team. Pick whichever suits you — there is no VIP line hidden behind a longer subscription.
Fastest by a distance. Tap the button in the corner of any page. Median first reply is under fifteen minutes, day or night.
[email protected] — best for anything needing a paper trail: billing, rights notices, trade enquiries.
Tivitron Media Ltd, Suite 4.06, 84 Curtain Road, Shoreditch, London EC2A 3BD. Formal correspondence only — support by post is slow for obvious reasons.
Twenty-four hours, seven days, including bank holidays and the whole of the football season. Weekend afternoons are our busiest window and we staff accordingly.
Fill in three fields and we will reply to the email address you give us, normally within the hour.
Roughly half the messages we get are solved by one of these, and doing them first saves you a wait.
Giving us these four things up front typically turns a two-message exchange into one:
Thinking about ordering? Pre-sales questions get the same priority as faults. Ask anything you like about the channel line-up or the plan ladder before spending a penny.
Copyright correspondence should go on WhatsApp with "DMCA Takedown Notice" in the subject line. Requirements and timescales are set out on our DMCA page. Data protection requests are handled under the privacy policy.